Reference

Terms and Conditions That Keep Things Clear

These terms set out how your cpo33 account works — what you agree to when you join, how payments through DANA, OVO, and GoPay are handled, and what applies to access in Indonesia where local law permits.

Account eligibilityDANA, OVO, GoPay paymentsIndonesia access rulesFair use policyAccount security

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HOW WE OPERATE

How cpo33 Handles Your Account Data

Your account data stays with us for as long as your account is active and for the period required by applicable regulations after closure. We do not share your personal details with third parties outside of what is needed to process your DANA, OVO, or GoPay transactions and to meet legal obligations in supported regions.

Data Retention

Account records are kept for the period required under applicable rules. After account closure, data is held only as long as legally necessary, then removed from active systems.

Cookie Use

We use session cookies to keep your account logged in and preference cookies to remember your wallet choice. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password and OTP verification. We recommend using a unique password and confirming your linked DANA, OVO, or GoPay wallet matches your registered identity.

Change Requests

To update your registered details or request a copy of your account data, contact support via live chat or email. Identity verification is required before any changes are processed.

What These Terms Actually Cover

cpo33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on cpo33, you confirm that you meet the eligibility requirements for your region and that access is permitted under local law where you are located. These terms apply to every part of your account — how you fund it, how you withdraw,

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and how you use the lobby. Payments processed through DANA, OVO, or GoPay are subject to the transaction rules of those wallet providers in addition to our own. We reserve the right to suspend or close accounts that breach these terms, including accounts where identity verification
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cannot be completed. Withdrawal requests go through a verification step before funds are released to your linked wallet; this is standard practice and protects your account from unauthorised access. Any disputes about account activity should be raised through our support channel first. We may update these
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terms when our services change — continued use of your account after an update means you accept the revised terms. Access to certain features depends on your region and on what local law allows.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear or you need to raise a concern about your account, our support team handles terms-related questions directly. You can reach us through live chat, email, or our Indonesia-facing help line — whichever works for you.

Live Chat Start a chat from any page on cpo33. Our team handles account and terms questions and can escalate wallet disputes involving DANA, OVO, or GoPay.

Email Support Send your terms or account query by email for a written record. Useful when you need a documented response about eligibility or account status.

Help Centre Our help centre covers common terms questions — account closure, wallet linking, verification steps, and what happens when access is restricted in your region.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to your account and your rights as a cpo33 account holder in Indonesia.

These terms apply to anyone who opens an account on cpo33 and accesses the platform from a region where local law permits it. Eligibility depends on your location and applicable local regulations.

We may update these terms when our services change. We aim to notify you via your registered email before significant changes take effect. Continued account use after an update means you accept the new terms.

After closure, your data is retained only for the period required by applicable regulations, then removed from active systems. You can request a copy of your data before closing by contacting support.

Payments via DANA, OVO, or GoPay are governed by both our terms and the individual wallet provider's rules. If a transaction is disputed, raise it with our support team first and we will coordinate with the relevant wallet provider.

Contact our support team through live chat or email with your account details and the specific decision you want reviewed. We handle disputes directly and aim to respond with a clear outcome.

Submit a change request through live chat or email. Our team will ask you to verify your identity — typically via OTP to your registered number — before updating any account information.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Keep Things Clear

How cpo33 Handles Your Account Data

Data Retention

Cookie Use

Account Security

Change Requests

Reach Us About Your Terms Query

Common Questions About These Terms

01 Who do these terms apply to?

02 Can cpo33 change these terms without notice?

03 What happens to my account data if I close my account?

04 How do wallet payment terms interact with cpo33 terms?

05 What can I do if I disagree with an account decision?

06 How do I request a change to my registered account details?

Terms & Conditions

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